Frequently Asked Questions

Why do you need to take my rugs out to clean them?

To achieve the best possible results, especially in the case of pet urine and odor, we use copious amounts of fresh water through the fibers and foundation of your rugs in a space designed and built around the process of caring for your fine area rugs, using products formulated specifically to be safe for use on the fibers and dyes found in quality rugs.

To clean rugs in your home, we would have to use high heat and high pH pre-sprays for use in carpet cleaning systems which would only lead to dye damage and brittle texture change.

Living room rug