Frequently Asked Questions
We’ve compiled the answers to some of our customer’s most frequently asked questions. If your question isn’t listed here, please give us a call or use our convenient contact form to reach out to us. We’re happy to help!
Will you come to my city for pick-up and delivery?
Frequently Asked QuestionsOur service area is pretty big, covering all of Charlotte and the surrounding areas: Charlotte Concord Cornelius Davidson Gastonia Harrisburg Huntersville Kannapolis Lake Norman Lincolnton Matthews Mooresville Pineville Salisbury Statesville...
Can you repair my rug?
Frequently Asked QuestionsAll of our dye correction repairs and most of our area rug repairs are done right here in Charlotte. If your area rug needs more involved repairs, our rug weaving experts in Omaha, NE are on hand to consult with us and provide a repair quote....
Does your company offer any kind of guarantee?
Frequently Asked QuestionsWe stand behind our work. Our 100% Satisfaction Guarantee states that if you are not satisfied with our services, we will work to make it right until you are satisfied.[dipi_blog_slider show_author="off" show_date="off" show_categories="off"...
Once you take my rug, how long will it be before you return it?
Frequently Asked QuestionsWe work very hard to ensure that your rugs will be returned to you as quickly as possible. Generally, we aim for about a one-week turn-around time. Occasionally, circumstances may exist where we will need to keep your rugs longer, like in the...
How can I tell if my rug has moths?
Frequently Asked QuestionsRug moths are very different than the moths you see flying around your porch light. They are tiny, beige moths that use the proteins found in the core of wool or silk fibers for food. They like to get under your rugs or into any area where...
Does your company do carpet cleaning too?
Frequently Asked QuestionsKlean Rug of Charlotte is a full-service rug care shop strictly dedicated to the care and maintenance of your fine area rugs. Our sister company, Klean It, provides the residential and commercial cleaning services that you may be looking for....
Do stain protectors really work?
Frequently Asked QuestionsYes, fiber and stain protectors do really work, but they are not all equal. We use a professional strength solvent-based fiber protector formulated to be used on all fiber types without risk of rapid resoiling, texture change, dye bleed, or...
What’s the purpose of a rug pad?
Frequently Asked QuestionsRug padding provides a number of useful purposes, but their primary function is to help reduce wear in heavy traffic areas. In addition, they provide some level of noise control, added comfort under foot, help to keep rugs from shifting...
Why do you need to take my rugs out to clean them?
Frequently Asked QuestionsTo achieve the best possible results, especially in the case of pet urine and odor, we use copious amounts of fresh water through the fibers and foundation of your rugs in a space designed and built around the process of caring for your fine...
Will you come pick up my rugs and deliver them when they are ready?
Frequently Asked QuestionsKlean Rug of Charlotte offers THREE options when it comes to pick-up and delivery: Cash & Carry – You bring your rugs in and pick them up yourself for a discounted cleaning price. You can leave them in your car, and we’ll send someone out...
My dog had an accident on my rug. I spot cleaned it myself, but the odor is still there. Can you remove the odor?
Frequently Asked QuestionsWhen pet stains are the cause of an odor, we take extra steps to treat the odor-causing bacteria at the source with specially formulated urine odor control products meant for safe use on fine rugs. Our regular washing process will only...